Gillies Health Centre - St Andrews Centre - Essex House
T: 01256 479747 E: [email protected]

Welcome to Acorn Health Partnership

Welcome to Acorn Health Partnership, formerly Gillies and Overbridge Medical Partnership, The Hackwood Partnership and Camrose Medical Partnership. We merged on 1st July 2018 to form our new Partnership - Acorn Health (please see the 'news' button for more information). All three sites remain in operation and our whilst our contact number has not changed just yet, we are encouraging patients to contact us on 01256 479747 as the old 'Camrose' and 'Hackwood' numbers will cease to exist in the future. We provide General Practice care to our patient population of 45,000 across our three locations situated in Basingstoke. We have a Clinical team of 13 GP Partners, 18 Salaried GPs, a Nursing Team comprising of 18 skilled professionals, a triage team comprising of 9 Paramedic/Nurse Practitioners, a frailty Nurse and two Clinical Pharmacists.

Menopause Evening

Ladies, if you're of a 'certain age' you might be interested to know that our women's health team will be hosting an evening all about the menopause on Thursday 16th May 7pm - 8.30pm at St Andrew's Church, Western Way. Places are limited, so please email [email protected] if you'd like to attend.

PATIENT UPDATE

Click on the 'news' button at the top of the homepage for all of the latest updates about Acorn Health Partnership. Please take part in the Extended Hours Patient Survey which can also be found on 'news' page.

Contact Details

Telephone:
Tel: (01256) 479747
Fax: (01256) 320627


Address:
Acorn Health Partnership
Gillies Health Centre
Sullivan Road
Basingstoke
RG22 4EH

Contacting Acorn Health Partnership

Whilst we have three addresses and still retain all three previous Practice phone numbers, it makes it easier for us and quicker for you if any post and paperwork could be sent to our Gillies site (address above). If you send or bring something into a different site, it will make its way to Gillies securely, but there will be a delay. Our administration team are based at Gillies, as is our prescription team. Our reception team are predominantly based at our Essex House site. Eventually we will cease the old 'Camrose' and 'Hackwood' telephone numbers and will only be advertising the 'Gillies' (and now Acorn) telephone number (above) from now on. At present, the 'Camrose' and 'Hackwood' numbers divert to the Acorn phone number.

Three Points of ID

When communicating with us via any method, including email, a form on this website, a letter or a telephone call, please note that we will ask you for three points of identification; most commonly we will ask for your name, date of birth and first line of your address. We will not be able to disclose any confidential information to you without first verifying these details. Please ensure that you provide us with this information when writing to us, failure to include this information will result in a delay to us providing you with the requested information until we can verify your details.

Opening Hours (ALSO SEE IMPROVED ACCESS BELOW)

Monday 8:00 - 18:30
Tuesday 8:00 - 18:30
Wednesday 8:00 - 18:30
Thursday 8:00 - 18:30
Friday 8:00 - 18:30
Saturday Closed
Sunday Closed

Improved Access

Acorn Health Partnership are pleased to be able to offer 'improved access' appointments from 6.30-8pm each weekday evening and on Saturday mornings from 8-11am. All of these appointments are pre-bookable and can be booked both online via patient access or by phoning the Practice. All of these appointments are offered from our St Andrews Centre site (see 'contact' button for full address). We are also able to offer some Sunday and Bank Holiday GP appointments at the local Hospital; these appointments are only available by telephoning the Practice. Please note that our telephone lines are only open until 6.30pm on weekdays and are not open at weekends.

Telephones

In December we answered 10349 calls to the Practice, in January we answered 11305 calls to the Practice and in February (shorter month) we answered 11228 calls to the Practice. We recognise that we are short staffed in our reception team and have been recruiting for the past 5 months. We tried agencies in order to get people through the door and onto the phones quickly - with no success. We also made 5 appointments before Christmas which were subsequently declined by the applicant. The Management team have been assisting with the call answering at peak times. We have recruited eight new receptionists, one has since left and one has reduced her hours due to the aggressive nature of some patients when calling in. We completely appreciate that waiting a long time for your call to be answered can be very frustrating, but by taking that frustration out on our staff does lead to more problems. We are in contact with our phone system providers again as we recognise that the occasional call is getting stuck in the loop again. We would really appreciate it if you could email us at [email protected] if you are in the queue for 30 minutes or longer - please provide us with the number that you called from and the time. The more evidence that we can provide our phone system provider about the technical issues, the quicker we can look to get it resolved. We also have a further three receptionists due to start with us in the coming fortnight and we therefore anticipate that we will be up to full staffing levels in early April which will ease the wait time.

Friends and Family Test

We would like you to think about your recent experiences of our service.