Gillies Health Centre - St Andrews Centre - Essex House
T: 01256 479747 E: [email protected]

Welcome to Acorn Health Partnership

Welcome to Acorn Health Partnership, formerly Gillies and Overbridge Medical Partnership, The Hackwood Partnership and Camrose Medical Partnership. We merged on 1st July 2018 to form our new Partnership - Acorn Health (please see the 'news' button for more information). All three sites remain in operation and our whilst our contact number has not changed just yet, we are encouraging patients to contact us on 01256 479747 as the old 'Camrose' and 'Hackwood' numbers will cease to exist in the future. We provide General Practice care to our patient population of 45,000 across our three locations situated in Basingstoke. We have a Clinical team of 13 GP Partners, 18 Salaried GPs, a Nursing Team comprising of 18 skilled professionals, a triage team comprising of 9 Paramedic/Nurse Practitioners, a frailty Nurse and two Clinical Pharmacists.

Try the new NHS App

The NHS has launched a new app which allows you to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. See our News page for more details.

PATIENT UPDATE

Click on the 'news' button at the top of the homepage for all of the latest updates about Acorn Health Partnership. Please take part in the Extended Hours Patient Survey which can also be found on 'news' page.

Contact Details

Telephone:
Tel: (01256) 479747
Fax: (01256) 320627


Address:
Acorn Health Partnership
Gillies Health Centre
Sullivan Road
Basingstoke
RG22 4EH

Contacting Acorn Health Partnership

Whilst we have three addresses and still retain all three previous Practice phone numbers, it makes it easier for us and quicker for you if any post and paperwork could be sent to our Gillies site (address above). If you send or bring something into a different site, it will make its way to Gillies securely, but there will be a delay. Our administration team are based at Gillies, as is our prescription team. Our reception team are predominantly based at our Essex House site. Eventually we will cease the old 'Camrose' and 'Hackwood' telephone numbers and will only be advertising the 'Gillies' (and now Acorn) telephone number (above) from now on. At present, the 'Camrose' and 'Hackwood' numbers divert to the Acorn phone number.

Three Points of ID

When communicating with us via any method, including email, a form on this website, a letter or a telephone call, please note that we will ask you for three points of identification; most commonly we will ask for your name, date of birth and first line of your address. We will not be able to disclose any confidential information to you without first verifying these details. Please ensure that you provide us with this information when writing to us, failure to include this information will result in a delay to us providing you with the requested information until we can verify your details.

Opening Hours (ALSO SEE IMPROVED ACCESS BELOW)

Monday 8:00 - 18:30
Tuesday 8:00 - 18:30
Wednesday 8:00 - 18:30
Thursday 8:00 - 18:30
Friday 8:00 - 18:30
Saturday Closed
Sunday Closed

Improved Access

Acorn Health Partnership are pleased to be able to offer 'improved access' appointments from 6.30-8pm each weekday evening and on Saturday mornings from 8-11am. All of these appointments are pre-bookable and can be booked both online via patient access or by phoning the Practice. All of these appointments are offered from our St Andrews Centre site (see 'contact' button for full address). We are also able to offer some Sunday and Bank Holiday GP appointments at the local Hospital; these appointments are only available by telephoning the Practice. Please note that our telephone lines are only open until 6.30pm on weekdays and are not open at weekends.

Telephones

We are in contact with our phone system provider again as we recognise that the occasional call is getting stuck in the loop. If you are in the call queue for 30 minutes or longer we would really appreciate it if you could email us at [email protected] with details of the telephone number that you called from and the time of your call. The more evidence that we can provide our phone system provider about the technical issues, the quicker we can look to get it resolved. We completely appreciate that waiting a long time for your call to be answered can be very frustrating, but we ask that patients do not take their frustration out on our hard-working staff as they are doing their very best to deal with the huge volume of calls they receive every day. We recognise that we are short staffed in our reception team and are actively recruiting.

Friends and Family Test

We would like you to think about your recent experiences of our service.